# KYC Guide

## Relevant link to understand more about KYC

1. You can read more about the hPassport [here](https://docs.haven1.org/core-concepts-of-haven1/provable-identity-framework) and understand how we keep your data safe
2. You can read Haven1 KYC policies [here](#kyc-policies-for-haven1)
3. Explore some of the applications that use hPassport in unique ways [here](https://docs.haven1.org/haven1-testnet-guide/provable-identity-applications)

### KYC Policies for Haven1

You can see detailed ID Verification Policies on Haven1 Network [here](broken://pages/S0LrvnHgQib4hmIg9ohA). At a high level,

1. We do not onboard users residing in certain high risk countries such as Iran, Iraq, Afghanistan, Myanmar, DPRK, DR Congo, Cuba
2. We do no onboard users that are less than 18 years old

## How to complete KYC?

KYC is mandatory as a part of signing up to Haven1 network

1. Start by going to Haven1 Portal [here](https://portal.testnet.haven1.org/signup)
2. Before you can start your KYC, you need to provide some basic information such as Email. If you haven't filled this information before, you will be prompted to do so
3. Next you will be required to provide your country of Residence and Nationality
4. Once you have provided all the information requested above, you will see this screen to initiate and complete KYC

On Desktop

<figure><img src="/files/HPjpV7pgvhS6dnhwxceS" alt=""><figcaption></figcaption></figure>

On Mobile

<figure><img src="/files/0mlj2bsZEbk82BzoYwZk" alt="" width="180"><figcaption></figcaption></figure>

### Step 1: Start the Verification Process

Visit the Haven1 verification portal. Click 'Continue' to proceed to the next step.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeVqgxjfkM2s60G0jhFyEjItgq7Pz_lC0CKrvgrc5VNW-IdFFz6JDCGRf1dgf7kVGVkxek5d9spyfITd964cKw4e---4L9yf-E4itjS_zQry6m7jleJ0W6nxmq92zdPGcfAXoPyIw?key=6M_7HnFb9Z1MM2PPuqQMzg" alt=""><figcaption></figcaption></figure>

### Step 2: Confirm Your Country of Residence

Choose your country of residence. Select either 'All countries except USA' or 'United States of America'.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeN2HIwct3jtNTcC41Nfw61KoSiirve0a38vTQ8pEsCvGZBKgSOpUq4I8VaXnAcGRvM6pR_tX52m2qTUTxZq0jm_puvkBfgv9ZKax7OWfr9mz4MqXnETxZeeIwOBP1VGJo-C2BrBA?key=6M_7HnFb9Z1MM2PPuqQMzg" alt=""><figcaption></figcaption></figure>

### Step 3: Understand the ID Verification Steps

You'll be required to upload an identity document and complete a liveness check. Click 'Continue on this device' or 'Continue on phone'.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdjdebM3zxnA3pzOQQFDJSiYlWf69bknVLPKJXeAzU0oX6sLgiS8dU3Th4zjktn25V9KHzym4xsEMSeMn-fNj3HJhp3BrJyOqMVAqbqfoiI-2pMZvr52Kh6U4n4EV0CrSkeirS-5w?key=6M_7HnFb9Z1MM2PPuqQMzg" alt=""><figcaption></figcaption></figure>

### Step 4: Select ID Type

Choose the issuing country and select the type of identity document you will use (e.g., ID Card, Passport).

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeahTvAIJoWh8BUjvKsw9icljstPF_06QgPupZ0Of3wz7gECaAE6QXFbw4kXHm6WnbRi6nzO85Zh7ZV-ZNIkjrSepcgDqlMWNFAPOeAUaLAFyeb1AIjaLpJqFLFyQEmBAHvS_A9Xg?key=6M_7HnFb9Z1MM2PPuqQMzg" alt=""><figcaption></figcaption></figure>

### Step 5: Prepare to Upload ID

Make sure your ID document is clearly visible, well lit, and not edited. Click 'Continue' to proceed.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdi8_wSJCHgERty_0Sd5Ad1xlzbtsPgbUZ_8bCzbOyiUZwss1TZkCP1Z36HsSc5FTi8OvIlB4Zf1zNAlHXXqT0EcNGz1PBzh_jDWFOQEkOdw006wfAmkiAS2KdSHA11WvVBNRxakA?key=6M_7HnFb9Z1MM2PPuqQMzg" alt=""><figcaption></figcaption></figure>

### Step 6: Grant Camera Access

Allow access to your camera to proceed with the liveness check. Click 'Continue' and grant permission if prompted.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf7Gi4TZMh5eXhFijAKq3Wv2c98tGyABNdGFyLY_KdQCEFjTxlHETvfanph-L6GvAoMJGzTPFf7UDU5JY3zrDCHlghGzs4l7e4sm2S-sFDTFlB7DInCB7SrPOX4UbTmra6StLtotg?key=6M_7HnFb9Z1MM2PPuqQMzg" alt=""><figcaption></figcaption></figure>

### Step 7: Perform the Liveness Check

Follow the instructions on screen to complete the liveness check. Ensure your face is well-lit and clearly visible.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXc_OoaFMto2a7pB9PLKElV_92c5nI4smMu2Ya9-CO4J7XLYcSMgw7C2Bon2BtywKZRxumBSEsx4mf59ow0mBx80_zGFhNWXUVgd0fqC1Tn5RYkQDumb87J9q9sXmjOXZqc9AEP-9Q?key=6M_7HnFb9Z1MM2PPuqQMzg" alt=""><figcaption></figcaption></figure>

#### For Business/Corporate KYC (KYB)

* **Corporate Verification:** Guide for Business KYB is [here](/haven1-guides/onboarding-and-verification/business-kyc-kyb-guide.md)

### Support and Assistance

If you encounter any issues during the identity verification process or have any questions, feel free to reach out to our support team [here](/quick-links/support.md).

## FAQ

<details>

<summary>My KYC has been rejected and I am not able to submit again. What should I do?</summary>

*Our KYC policies are set up by our compliance partners.*\
*In the event of unsuccessful KYC attempts, you will receive an email notifying you of the failure, unfortunately we will not be able to onboard any user that fails our verification process.*\
*Please be advised that the account will be rejected due to the following reasons:*

* *any document discrepancy*
* *duplicate accounts*
* *prohibited jurisdiction*
* *AML and CTF screening*

</details>

<details>

<summary>What proof of identity documents are accepted in order to complete KYC?</summary>

*To successfully complete KYC on Haven1, you will be required to provide one of the following documents:*

* *National Identification Card;*
* *Passport;*
* *Drivers License or*
* *Residence Permit*

</details>

<details>

<summary>What jurisdictions are prohibited?</summary>

*Haven 1 does not provide services to individuals and corporations based in the following jurisdictions:*

Haven1 will not allow users and developers residing in following countries to onboard on the network. These countries are:

* Afghanistan
* Belarus
* Burundi
* Central African Republic
* Cuba
* Democratic Republic of the Congo (DRC)
* DPRK (North Korea)
* Guinea
* Guinea-Bissau
* Iran
* Iraq
* Lebanon
* Libya
* Mali
* Myanmar (Burma)
* Republic of South Sudan
* Russia
* Somalia
* Sudan
* Syria
* Ukraine (Crimea, Donetsk, Luhansk regions)
* Venezuela
* Yemen
* Zimbabwe

</details>

<details>

<summary>I am facing issues completing KYC, what can I do?</summary>

*If you are experiencing issues completing KYC you can contact our customer support team by using the following* [*link*](https://haven1.atlassian.net/servicedesk/customer/portal/2/group/5)*.*

</details>

{% hint style="info" %}
You can read more about Haven Passport here: [hPassport: Accountability Meets Privacy](/products/provable-identity-framework.md)
{% endhint %}


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