🪪KYC Guide

This is a guide that explains the role and detailed steps required to complete KYC and mint hPassport on Haven1

Relevant link to understand more about KYC

1. You can read more about the hPassport here and understand how we keep your data safe

2. You can read Haven1 KYC policies here

3. Explore some of the applications that use hPassport in unique ways here

KYC Policies for Haven1

You can see detailed ID Verification Policies on Haven1 Network here. At a high level,

1. We do not onboard users residing in certain high risk countries such as Iran, Iraq, Afghanistan, Myanmar, DPRK, DR Congo, Cuba

2. We do no onboard users that are less than 18 years old

How to complete KYC?

KYC is mandatory as a part of signing up to Haven1 network

1. Start by going to Haven1 Portal here

2. Before you can start your KYC, you need to provide some basic information such as Email. If you haven't filled this information before, you will be prompted to do so

3. Next you will be required to provide your country of Residence and Nationality

4. Once you have provided all the information requested above, you will see this screen to initiate and complete KYC

On Desktop

On Mobile

1 . Start by choosing the right device

We recommend you start on desktop and scan the QR code to continue on mobile

• While facial verification can be completed on a desktop, it is recommended to use a mobile device for a better experience. A QR code will be displayed on the desktop, which you can scan with your mobile device to proceed on mobile.

  
• If you are using Wallet app(such as Metamask) to browse Haven1 website on your phone, you would have to copy the verification link and paste it in the browser(such as Safari, Chrome) on your phone to be able to complete facial verification and ID verification. Simply tap on Copy Link and paste it into your browser

2. Facial Verification

• Process: Follow the instructions on the screen to complete facial verification. This should be done by the account holder to ensure identity consistency.

• Multiple Attempts: You might need to submit your facial verification multiple times if the initial attempts are unclear or incorrectly oriented.

For Liveness, here are the instructions for optimising attempts:

1. Make sure you're in a room that's neither too dark nor too bright - spotlights that are too strong are counter-productive. The idea is for the technology to be able to see the three-dimensionality of the space you're in,

2. Ideally, with nobody in the background, remove all accessories (glasses in particular).

3. Avoid any reflections on your face, and keep your eyes facing the camera. Make sure you fill in the oval correctly throughout. You need to center your face correctly in the oval and keep your camera still as you move closer to the camera.

3. ID Document Verification

• Document Selection: Choose the issuing country of your document and the type of document you will use for verification (e.g., National ID, Passport, Driver's license, Government Issued Residence Permit).

• Photo Capture: Follow the prompts to capture clear photos of your ID document. Ensure the entire document is visible and well-lit.

4. Completion and Confirmation

• Processing Time: The identity verification process typically takes less than an hour but could take up to 24 hours. You will receive a notification via email once your identity has been verified.

• Issues and Resubmission: If there are any issues with your submission, such as blurry images or incomplete document visibility, you will be prompted to resubmit the necessary information.

For Business/Corporate KYC (KYB)

• Corporate Verification: Guide for Business KYB is here

Support and Assistance

If you encounter any issues during the identity verification process or have any questions, feel free to reach out to our support team here.

FAQ

My KYC has been rejected and I am not able to submit again. What should I do?

Our KYC policies are set up by our compliance partners. In the event of unsuccessful KYC attempts, you will receive an email notifying you of the failure, unfortunately we will not be able to onboard any user that fails our verification process. Please be advised that the account will be rejected due to the following reasons:

• any document discrepancy

• duplicate accounts

• prohibited jurisdiction

• AML and CTF screening

What proof of identity documents are accepted in order to complete KYC?

To successfully complete KYC on Haven1, you will be required to provide one of the following documents:

• National Identification Card;

• Passport;

• Drivers License or

• Residence Permit

What jurisdictions are prohibited?

Haven 1 does not provide services to individuals and corporations based in the following jurisdictions:

• Syria

• North Korea

• Cuba

• Iran

• Congo (the Democratic Republic of)

• Afganistan

• Iraq

I am facing issues completing KYC, what can I do?

If you are experiencing issues completing KYC you can contact our customer support team by using the following link.

Is KYC or KYB mandatory on testnet?

No.

But the first 10000 users would be eligible for a boost.

To add to it, you would only have to do KYC once and we will use your KYC on testnet to mint you a hPassport on Haven1 mainnet. So there is 0 downside to finishing this off immediately.

Is KYC or KYB mandatory on mainnet?

Yes

KYC is mandatory on mainnet. And you will need to do KYC to be able to claim your airdrop. This ensures network is secure for all participants

You can read more about Haven Passport here: hPassport - Key to Haven1